Signing Into Your Account
The login flow has been kept deliberately short so you spend less time on forms and more time on the games. The standard route uses your registered email and password, with the optional addition of a 2FA code if you've enabled that extra layer in your security settings. Players who linked a phone number at sign-up can also receive an SMS code instead of using an authenticator app.
- Open the homepage and click the Login button in the top right corner of the screen.
- Enter your registered email in the first field — this needs to match the address used at sign-up exactly.
- Type your password, keeping in mind that the field is case-sensitive.
- Supply your 2FA code if two-factor authentication is active on the account, drawing it from your authenticator app or SMS message.
- Press Sign In to load your personal dashboard with balance, bonuses and recent activity.
Available Login Options
Several authentication routes are supported so you can pick the balance of convenience and security that suits you. Biometric login is recommended on mobile because it pairs speed with strong protection, while 2FA adds a second factor that's particularly worth enabling once you've built up a meaningful balance.
| Method | Speed | Security Level | Available On |
|---|
| Email + Password | Standard | Basic | All platforms |
| Phone Number + SMS Code | Quick | Medium | Mobile and desktop |
| Two-Factor Authentication | Adds a step | High | All platforms |
| Biometric (Face ID / Touch ID) | Near instant | High | Native iOS and Android apps |
What's Waiting Inside Your Dashboard
Once you're authenticated, every account function is one click away from the main dashboard. Your AUD and crypto balances appear at the top of the screen so you can see funds at a glance, and active bonus progress is shown alongside the remaining wagering total. The cashier handles both deposits and withdrawal requests from the same interface, while transaction history and game history give you a complete record of every cent moved and every spin played. Self-service responsible gambling tools sit in their own dedicated section, and live chat with support is available from any page through the floating chat icon.
Account Sections Overview
- Cashier — handle deposits and submit withdrawal requests through a single unified interface.
- Bonuses — see active offers, check wagering progress and claim new promotional codes.
- Transaction History — a chronological log of every deposit, withdrawal and bonus credit on the account.
- Game History — detailed records of past sessions, including bet amounts and outcomes for dispute reference.
- Personal Details — manage your profile data and upload documents for KYC verification.
- Responsible Gambling — set deposit limits, loss caps, cooling-off periods or activate self-exclusion.
Resetting a Forgotten Password
Forgetting a password happens to everyone, and the recovery process is built to be quick without compromising on security. The reset link is single-use and expires after 60 minutes, so try to complete the process in one sitting once you've requested it.
- Click the Forgot Password link located directly underneath the password field on the login form.
- Enter the email address associated with your account so the system can locate it in the database.
- Open the email we send and follow the unique reset link, ideally from the same browser you were using.
- Create a new password that's at least 12 characters long and combines upper case, lower case, numbers and a symbol.
Resolving Login Problems
Most login issues fall into a handful of predictable categories, and the table below maps each to its underlying cause and the quickest fix. If none of these match your situation, contact live chat with your registered email handy so the support team can identify your account.
| Issue | Cause | Solution |
|---|
| Account locked after failed attempts | Five or more incorrect password entries | Wait 30 minutes or contact support to unlock immediately |
| Two-Factor code not arriving | Carrier delay or wrong device time | Resync authenticator app time or request SMS backup |
| Email not recognised by system | Typo or different email used at sign-up | Check old confirmation emails or message support |
| Password reset link expired | More than 60 minutes since the request | Submit a new password reset request |
| Account blocked by KYC check | Identity verification pending or failed | Upload requested documents from the Personal Details section |
Sensible Habits for Account Security
The strongest defence against unauthorised access is good habits, and a few small adjustments make a big difference to how protected your funds are. Treat your casino password the same way you treat your online banking — unique, complex and never reused across sites.
- Use a unique password of at least 12 characters that's not used anywhere else, ideally generated by a password manager.
- Switch on two-factor authentication in the security settings, especially before making large deposits.
- Avoid logging in on public Wi-Fi at cafes or airports without a trusted VPN active.
- Check your login history in the dashboard from time to time for any unfamiliar devices or locations.
- Disable autofill on devices that other people use, and always log out manually after a session.
Logging In on Mobile
Mobile access matches desktop functionality completely, and you can choose between the browser-based site or our native iOS and Android apps depending on preference. The apps support biometric login through Face ID, Touch ID and Android Fingerprint, which means you can be at the cashier in under two seconds once initial setup is done. The Remember Me option is also available on mobile, keeping you logged in across sessions on your personal device — though we recommend leaving it off if anyone else has access to your phone. Sessions sync seamlessly between devices, so a deposit made on desktop appears instantly in the mobile balance, and unfinished games can be resumed from where you left them.
